Privacy Policy

Villiers Jets Limited ("we", "us") is responsible for the personal information described here, under UK GDPR and the Data Protection Act 2018. This policy covers villiers.ai and the Villiers app.

We take a privacy-first approach. We design, build and run the software behind our services, rather than relying on a patchwork of outside tools. That means we keep third parties to a minimum, we know where your information is, and we review what each of our services uses.

We don't use third-party advertising trackers or third-party analytics services. Any measurement of how our services are used is done by our own systems and is never sold or shared with advertising networks.

We collect the information you give us (for example when you enquire, book, join, sign up, apply or contact us) and information created when you use our services (for example your visits, bookings, purchases, rewards, messages and how you use our websites and apps). Calls and messages may be recorded and used for quality, training and record-keeping.

To provide and improve our services; to manage bookings, memberships, rewards and accounts; to reply to you; to keep our services safe and prevent fraud; to understand what works so we can make it better; to meet our legal obligations; and, where you have agreed, to send you news and offers. We use automated tools, including AI, to help us run and improve our services; a person remains responsible for any decision that significantly affects you.

Our AI assistant can use what you have looked at during your visit, such as routes and empty legs, to make its first reply more helpful. It does not use anything from other people's visits, and if your browser sends the Global Privacy Control signal it does not do this at all.

We rely on performing our contract with you, our legitimate interests in running and improving our business (balanced against your rights), our legal obligations, and your consent where we ask for it (for example marketing). You can withdraw consent at any time.

We never sell your personal information. We share it only with carefully chosen providers who help us run our services (such as hosting, email, payments, bookings and specialist software), under contracts that require them to protect it and use it only on our instructions, and where the law requires it. Where our services use AI, what you send us (such as text or audio) is passed to the third-party AI services that answer you, and is used only to do that.

Card payments are handled by regulated payment providers; we don't store your full card details.

Your information is stored securely. Where a provider handles it outside the UK, we make sure appropriate safeguards are in place.

Only for as long as we need it for the purposes above, including to meet legal, accounting and reporting requirements. Then we delete or anonymise it.

We use only the cookies and similar browser storage needed to make our websites work, remember your preferences and understand, in our own systems, how our websites are used. If your browser sends the Global Privacy Control signal, we don't do this.

We don't use advertising or third-party analytics cookies, so there is nothing to opt in to.

You can ask to see, correct, delete or move your information, object to or restrict how we use it, and opt out of marketing at any time. You can also manage permissions in our apps and your device settings. To make a request, email support@mail.villiers.ai.

Villiers Jets Limited, company number 08525860, Hurlingham Studios, London, SW6 3PA. Email support@mail.villiers.ai.

If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office (ico.org.uk).

We'll update this policy when our services change and show the date below.