Charter Terms & Conditions

1. Definitions

In these Terms and Conditions the following words shall have the following meanings:

• "Aircraft" means the aircraft as detailed in the Booking Confirmation
• "Booking Confirmation" means confirmation of the Aircraft Charter issued by Villiers
• "Charter Price" means the price in GBP for the Charter in accordance with the Booking Confirmation
• "Aircraft Charter" means the carriage by air as detailed in the Booking Confirmation
• "Charterer" means the person or entity named in the Booking Confirmation
• "Flight Details" means the details of the Aircraft Charter as specified in the Booking Confirmation
• "Passenger" means any person who is carried or to be carried in the Aircraft pursuant to the Aircraft Charter
• "Villiers" or "us" or "we" means Villiers Jets Limited, registered company number 08525860, registered office: Hurlingham Studios, London, SW6 3PA, United Kingdom

2. Use of Villiers as Broker

Villiers acts as a broker and agent for the purpose of arranging aircraft charters. We are not an aircraft operator and do not hold an Air Operator Certificate (AOC).

All flights are operated by third-party aircraft operators who hold the relevant AOC and operating licences. The contract for the actual carriage of passengers and baggage is between you (the Charterer) and the aircraft operator.

3. Aircraft Charters

3.1 Aircraft Confirmation

The Aircraft Charter will be operated using the specific aircraft type and registration detailed in your Booking Confirmation, subject to operational and safety requirements.

In exceptional circumstances (technical issues, crew unavailability, or safety concerns), the aircraft operator may substitute an alternative aircraft of the same or higher category. We will notify you immediately of any such changes.

3.2 Flight Times

Flight departure and arrival times are estimates only and are subject to change due to factors including weather, air traffic control restrictions, operational requirements, and airport procedures.

Neither Villiers nor the aircraft operator shall be liable for any loss, damage, or expense arising from delays or changes to flight times.

3.3 Route and Stops

The aircraft operator reserves the right to alter routes and make unscheduled stops for operational, safety, or regulatory reasons. Technical stops for refuelling may be required depending on aircraft range and routing.

4. Booking and Payment

4.1 Booking Process

A binding contract is formed when:

• You accept our quote and Booking Confirmation
• You provide all required passenger information and travel documents
• Payment has been received in full or payment terms have been agreed in writing

4.2 Payment Terms

Unless alternative payment terms have been agreed in writing, full payment of the Charter Price must be received at least 7 days prior to the scheduled departure date.

Accepted payment methods include bank transfer (BACS/CHAPS/SWIFT), major credit cards (Visa, Mastercard, American Express), and Bitcoin.

4.3 Additional Charges

The Charter Price is based on the Flight Details specified in your Booking Confirmation. Additional charges may apply for:

• Changes to routing, departure times, or airports
• Excess baggage beyond standard allowances
• De-icing, hangarage, or special handling requirements
• Catering, special services, or on-board amenities beyond standard provision
• Repositioning costs if changes are made after aircraft positioning has commenced
• Waiting time if passengers are not ready for departure at the scheduled time

We will advise you of any additional charges before they are incurred wherever possible.

5. Cancellation and Refunds

5.1 Cancellation by Charterer

If you cancel the Aircraft Charter, the following cancellation charges will apply:

• More than 14 days before departure: 25% of Charter Price
• 7-14 days before departure: 50% of Charter Price
• 3-7 days before departure: 75% of Charter Price
• Within 3 days of departure: 100% of Charter Price (no refund)
• No-show or cancellation after departure time: 100% of Charter Price

Cancellations must be notified in writing by email to support@mail.villiers.ai.

We strongly recommend purchasing comprehensive travel insurance to cover cancellation costs.

5.2 Cancellation by Villiers or Operator

In the unlikely event that we or the aircraft operator must cancel your charter due to aircraft unavailability or operational issues, we will:

• Use reasonable efforts to find alternative aircraft of equivalent or higher category, or
• Provide a full refund of all payments received

Our liability in such circumstances is limited to the refund of payments made. We are not responsible for consequential losses including accommodation costs, missed connections, lost business opportunities, or other indirect expenses.

6. Passenger Requirements

6.1 Travel Documents

The Charterer is responsible for ensuring that all Passengers hold valid passports, visas, and any other documents required for entry to destination and transit countries.

We recommend checking government travel advice and entry requirements well in advance of travel. Neither Villiers nor the aircraft operator shall be liable if Passengers are denied boarding or entry due to invalid or missing documentation.

6.2 Medical Fitness

Passengers must be medically fit to fly. Any medical conditions that may affect flight safety or require special assistance must be disclosed to us at the time of booking.

The aircraft operator reserves the right to request medical clearance certificates for passengers with certain medical conditions.

6.3 Passenger Conduct

Passengers must comply with all safety instructions from the flight crew and must not engage in behaviour that:

• Endangers the aircraft, persons, or property on board
• Obstructs crew members in their duties
• Causes discomfort or distress to other passengers or crew
• Is illegal under UK law or the laws of any country over which the aircraft flies

The aircraft captain has absolute authority over the aircraft and may take any action deemed necessary for safety, including refusing boarding or diverting the flight. No refund will be given if carriage is refused for safety or conduct reasons.

7. Baggage

7.1 Baggage Allowances

Standard baggage allowances are specified in your Booking Confirmation and vary by aircraft type. Excess baggage may incur additional charges and is subject to aircraft weight and balance limitations.

7.2 Prohibited Items

Passengers must not carry prohibited items as specified by UK Civil Aviation Authority regulations and applicable international aviation law. Dangerous goods, weapons, and illegal substances are strictly prohibited.

7.3 Baggage Liability

The aircraft operator's liability for loss, damage, or delay to baggage is governed by the Montreal Convention 1999 or other applicable international conventions. Current limits are approximately £1,131 per passenger unless a higher value is declared and additional charges paid.

We recommend insuring valuable items separately and carrying essential items (medications, valuables, documents) in hand baggage.

8. Liability and Indemnity

8.1 Villiers Liability

As a broker, Villiers' liability is limited to our brokerage services. We are not liable for:

• Acts or omissions of the aircraft operator or their employees
• Death, injury, or illness of Passengers during flight (operator's liability applies)
• Damage to or loss of baggage (operator's liability applies)
• Flight delays, cancellations, or diversions
• Refusal of carriage by the aircraft operator
• Consequential losses of any kind

To the fullest extent permitted by law, our total liability to you shall not exceed the Charter Price paid to us for the specific booking in question.

8.2 Operator Liability

The aircraft operator's liability for death or injury to Passengers and loss or damage to baggage is governed by the Montreal Convention 1999, EU Regulation 2027/97 (as amended), and other applicable international conventions and national laws.

Copies of the operator's terms and conditions and insurance certificates are available upon request.

8.3 Charterer's Indemnity

The Charterer shall indemnify and hold harmless Villiers and the aircraft operator against any claims, liabilities, costs, and expenses arising from:

• Breach of these Terms and Conditions by the Charterer or any Passenger
• Damage to the Aircraft caused by Passengers
• Illegal conduct by Passengers
• False or misleading information provided by the Charterer

9. Force Majeure

Neither Villiers nor the aircraft operator shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including:

• Adverse weather conditions
• Air traffic control restrictions or delays
• Industrial action or strikes
• War, terrorism, civil unrest, or threat thereof
• Government restrictions or actions
• Airport closures or operational issues
• Pandemic, epidemic, or public health emergency
• Technical failures beyond reasonable control

In such circumstances, we will use reasonable efforts to arrange alternative flights or provide a refund, but we shall not be liable for consequential losses.

10. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection legislation including the UK GDPR and Data Protection Act 2018.

Passenger information will be shared with the aircraft operator, airports, immigration authorities, and other parties as required for the operation of the charter and compliance with legal requirements.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms or the Aircraft Charter shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Entire Agreement

These Terms and Conditions, together with your Booking Confirmation and our Terms of Service, constitute the entire agreement between you and Villiers regarding your charter booking.

13. Contact Us

For questions about these Charter Terms & Conditions or your booking, please contact us: